丨FAQs
Q1: What does the $199 trial for new customers include? What devices can be used?
The $199 trial for new customers includes a 60-minute pain relief device trial, with the option of on-site instruction. You can choose the appropriate device based on your individual needs, such as ultrasound, electromagnetic waves, and infrared. For more information, please refer to our "Suitable Devices for Various Pain Conditions" table.
Q2: Does the device actually relieve pain? How effective is it?
Most customers report significant pain relief after using it, and it is particularly suitable for those with mild and chronic pain. Actual results vary from person to person, so continued use is recommended for optimal results.
Q3: Do I need to make an appointment or can I visit on-site?
Please book through our website to view available time slots and reserve them instantly. If necessary, you can also contact us via WhatsApp at +852 9537 0992 to schedule a reservation.
Q4: What are the differences between the different monthly plans? How should I choose one?
Monthly plans are categorized into 24-hour access, off-peak hours (weekdays 9:00-12:00 and 14:00-17:00; weekends and public holidays 6:00-9:00), and midnight hours (23:00-6:00). Each plan has different pricing and available hours. We recommend choosing the plan that best suits your schedule and budget.
Q5: Will there be instruction on how to use the device? Is it difficult to operate?
First-time users can choose to receive instruction on the correct use of the device. The operation is simple and easy to learn, even without prior experience. Afterwards, the device will be self-guided, providing greater convenience and flexibility.
Q6: I've never used these devices before. Are they safe? Are there any side effects?
The devices we use are brands such as BLT (UK) and Philips (Netherlands). They are EU EC certified and are safe and reliable. They are primarily used for general health management. Generally, there are no significant side effects. However, if you have any special health conditions, we recommend consulting a doctor first. Pregnant women, pacemaker users, or those with serious medical conditions should also consult a doctor first.
Q7: Which pain conditions are suitable for your pain relief devices? Who are they not recommended for?
Our devices are suitable for common pain conditions such as shoulder and neck pain, back pain, and sports strain. They are not recommended for pregnant women, pacemaker users, or those with serious medical conditions. If you have any questions, please refer to our "Suitable Devices for Each Pain Condition List" or contact us for consultation.
Q8: Can devices be borrowed for home use? What are the charges?
Some devices can be borrowed, with daily or monthly charges. Please contact us by WhatsApp at +852 9537 0992 for details.
Q9: Do I need to sign up for a monthly plan immediately after my trial?
There's no need to sign up immediately after your trial; you can decide on your own whether to join the monthly plan. We never push hard sales, so the purchase process is stress-free.
Q10: Is there an age limit? Is this suitable for seniors?
Generally, there is no age limit; seniors can use the center as long as they are physically fit. If you have any specific health concerns, we recommend consulting your doctor first.
Q11: Can I bring friends or family along for the trial?
You are welcome to bring your friends and family along for the trial. We offer a special deal for two people, with 24-hour access for just $2,480 per month.
Q12: Does the monthly fee include all equipment, or is it calculated separately?
The monthly fee includes all pain relief equipment in the center; there is no separate charge.
Q13: What's the difference between your center and physical therapy?
Our center is a self-care health management center, offering flexible, convenient, and affordable self-help pain relief devices suitable for those with self-management abilities. Physical therapy, on the other hand, is led by professional therapists and is more suitable for those who require individualized assessment and treatment.
Q14: What if I don't see noticeable results after using the treatment?
Each person's body type is different, so the results will vary. If you don't see noticeable improvement, please report it to us. We can recommend alternative methods or adjust your device to help you achieve better results.